$10 off your first order
We use cookies and similar technologies to provide the best experience on our website.
Refund policy
Return & Exchange Policy
We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help.
Returns Eligibility
-
You can request a return within 7 days of receiving your order.
-
Items must be unused, unwashed, and in their original packaging with all tags attached.
-
Returns will not be accepted for items that show signs of use, damage, or alteration.
Non-Returnable Items
-
Sale or discounted items
-
Signs of use, Damage, or Alteration
-
Customized or made-to-order products
How to Initiate a Return
-
Contact us through our website with your order number.
-
Our team will guide you through the return process and provide a return address.
-
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Refunds
-
Once we receive and inspect your returned item, we will notify you about the status of your refund.
-
If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
-
We only replace items if they are defective, damaged, or if you received the wrong item.
-
For exchanges, contact us within 48 hours of delivery.
About Us
At Lumia Cosmetics, we believe beautiful skin starts with the right care. We bring together carefully selected skincare and beauty essentials designed to make your everyday routine feel effortless, enjoyable, and effective.
Need help
Got questions? Call us 24/7
0309-9480000
Need help with your order?
lumiacosmetics94@gmail.com
Available 24/7 via chat
Chat With US
